Please package your guitar/amp in its original case or gig bag and place the case inside a sturdy shipping box with at least 2 inches on all sides and corners for additional padding/bubble wrap.
Please remove all personal belongings from the item being shipped. We are not responsible for lost personal items, damages in shipping due to insufficient packing to protect your guitar or amplifier, or shipping damages of any kind.
Please watch the informative videos on packing and shipping your guitar below:
Video for guitar shipment: https://bit.ly/3SEGQkF
Video for amp shipment: https://bit.ly/3HF07w3
On the outside of the shipping box, please write the ticket number/ RMA or RA number given to you by customer service.
Affix the label to the outside of the shipping box and send off at your earliest convenience. We will notify you of the guitar's receipt at the factory and as it is processed up to the PRS Tech Center for further review. Please let me know if you have any further questions!