Please package your guitar/amp in its original case or gig bag and place the case inside a sturdy shipping box with at least 2 inches on all sides and corners for additional padding/bubble wrap. Please remove all personal belongings from the item being shipped. We are not responsible for lost personal items. Please watch this informative video on packing and shipping your guitar:
On the outside of the shipping box, please write RO#
FedEx will email you a return label. Tracking:
Affix the label to the outside of the shipping box and send off at your earliest convenience. We will notify you of the guitar's receipt at the factory and as it is processed up to the PRS Tech Center for further review. Please let me know if you have any further questions!
Video for guitar shipment: https://bit.ly/3SEGQkF
Video for amp shipment: https://bit.ly/3HF07w3