Returning an item
If you ordered an item from our West Street East store by mistake or need to return it for any reason, follow the steps below to complete your return.
Please note: this process does not apply to items purchased from an authorized PRS dealer. To return items purchased through an authorized PRS dealer, you will need to contact that dealer.
Step 1: Reach out to PRS Customer Service
Before sending any item back to PRS, you must first contact PRS Customer Service to receive a return authorization and shipping label. Be prepared to provide the following information:
- Your order number.
- Your name, email address, and phone number.
- Your shipping address.
- Reason for the return.
The Customer Service Representative will then provide you with an RMA number and a prepaid shipping label. The shipping label will appear in your inbox as a separate email with a printable PDF from FedEx.
Step 2: Package the item securely
Place the item in its original packaging if possible. For fragile items, please ensure there is at least 2 inches of padding on all sides and corners to prevent damage during shipping.
Print and attach the return shipping label that was sent to you by PRS Customer Service. If you no longer have the label, or if the label has expired, contact our Customer Service team for a replacement.
Step 3: Ship the item
Drop off the package at a Fedex drop-off location or box.
Once we receive the returned item, we will process your refund. Please allow a few business days for the refund to appear on your original payment method.
Important notes
Items must be returned within 30 days from the shipping date for a refund.
Returned items must be complete, in like-new condition, and be in the complete original packaging.
Any electronic components (pickups, pots, switches, etc.) that have been installed cannot be returned for credit or refund.
If you have any questions about your return, contact our customer service team.