We're Here to Help
If you can't find the information you're looking for on our help center articles, you can click on "submit a request" at the top of this page to select, and complete one of the following contact forms. Completely filling out the appropriate form for your request allows your request to be routed appropriately.
Serial Number Identification: for looking up specifications of a serial number. If you have pictures of the PRS you're looking to identify, please attach them to your message submission.
Guitar Support: for any product assistance with a PRS guitar. For warranty information, visit the following link: PRS Guitars Limited Lifetime Warranty – PRS Guitars
Amplifier Support: for any product assistance with a PRS amplifier or speaker cabinet. For warranty information, visit the following link: PRS Amplifiers 5-year Warranty – PRS Guitars
Pedal and Accessory Support: for product assistance relating to a PRS pedal, or any other parts, cases, apparel, or item offered via our West Street East online accessories store. For pedal warranty information, visit the following link: PRS Pedals 3-year Warranty – PRS Guitars
Update your West Street East Order: use this form to update any information associated with an active West Street East store order that has not yet been fulfilled.
Miscellaneous Inquiries: other inquiry types not related to the topics above.
Support Hours:
Monday – Friday
9AM – 4PM ET
Email us: Customer Service
Call us at 410-643-9970
We request images or videos for all inquiries relating to instrument service, warranty claims, or serial number identification. If you are reaching out regarding one of those topics, please submit a request online and include images or videos in the attachments. This gives us the information we need to serve these requests much more quickly. Thank you for playing PRS!