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  1. PRS Guitars
  2. Frequently Asked Questions and Warranty Information
  3. General Information FAQ

General Information FAQ

  • Can I order a custom-made PRS guitar with a color or option that doesn't appear on the website or catalog?
  • Can I purchase a PRS guitar or amp directly from PRS?
  • Does PRS offer factory tours?
  • Does PRS sell replacement guitar necks and bodies?
  • How can I become an authorized PRS Dealer?
  • How can I learn more about PRS Guitars company culture and community work?
  • How do I go about becoming endorsed as a PRS artist?
  • I ordered a PRS guitar from my local authorized PRS dealer, when can I expect delivery?
  • My dealer did not give me my guitar’s tremolo arm, warranty card, adjustment tools, etc. Can you send me these items?
  • My PRS guitar’s hang-tag/COA is missing; can I have a replacement made?
  • PRS Wall-Mounted Guitar Hanger
  • What is all of this I’ve been hearing about Import and Export of wood mean?
  • Where can I get a PRS Catalog?
  • Why can’t I just buy the latest pickups?
  • Why does it take so long to build a PRS Core Guitar?
  • Will Paul sign my guitar?
  • Will PRS refund or exchange my guitar?
  • Will PRS sponsor my special event or donate to my charity/charitable cause?

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