If you are not familiar with instrument adjustments, a local PRS dealer is usually the best place to start. Many repair issues can be resolved by simple adjustments to the nut, bridge, or truss rod.

Alternatively, we offer repair services at the PRS factory through the PTC (PRS Technical Center). The PRS PTC accepts warranty and non-warranty repairs, refinishes, pickup and electronics swaps and setup work on PRS guitars. For more information on the PTC and services offered, visit the following link: PRS Guitars | PTC - PRS Tech Center

Your PRS guitar/amplifier is warranted through the authorized dealer from which it was purchased. If you are the original owner and are experiencing problems that you feel are warranty related, please contact your authorized PRS dealer immediately. Your dealer can evaluate the instrument, and if need be, they can assist you in sending the guitar back to PRS for further evaluation.

If you would like to ship your guitar/amplifier to PRS for warranty service, please reach out to our customer service team.

We are not currently offering replacement guitar necks or bodies; each PRS guitar is a custom fit. If you are experiencing an issue with your guitar, we have an onsite full-service repair shop which can repair almost any damaged PRS guitar.

If you are interested in sending your PRS to the factory for service, please contact our customer service team.

Yes, and we think you'll like it! If you are interested in this modification and pricing information, please submit a request at the following link: Submit a Request

Please visit our Care and Maintenance page for information on how to care for your PRS guitar.

Yes, each PRS comes with adjustment tools. For most models, this includes a truss rod wrench and any allen wrenches needed for the bridge. If you did not receive these items with the purchase of your new guitar, your dealer will be able to provide them.

To purchase a replacement trem arm or wrench kit, adjustment tools can be purchased at the following link: PRS West Street East Accessory Shop | Guitar Care & Maintenance

To find your guitar's tool specifications, visit the following article: Adjustment Tool Specifications

Over the past few decades, CITES has had a limited impact in the musical world. One of the main controls of CITES that involved musical instruments was that of Dalbergia nigra (Brazilian Rosewood). This was listed as a CITES appendix i controlled species on June 11th, 1992, making it illegal to harvest D. nigra after this date and requiring export (and sometimes import) permits for the life of any finished goods which used it. On Jan 2nd, 2017 we saw a genus wide listing of CITES ii controlled Dalbergia. That meant, all rosewood (and Bubinga) was placed on the CITES ii appendix and although it did not make harvesting the rosewood illegal, it did require permits for any commercial export/import of raw materials or finished goods made from Rosewood or Bubinga.

After a proposal passed at the Conference of Parties (tri-annual CITES conference) in August of 2019 which exempted finished musical instruments, finished musical instrument parts and finished musical instrument accessories, the music industry was granted relief from CITES ii rosewood regulations for “finished” products. As of the implementation date of November 26th, 2019, most CITES management authorities around the world have adopted this exemption but there are a few exceptions (Hong Kong for example). It is always necessary to verify the CITES regulations of the specific countries any exports or imports are going to.

PRS Guitars strongly encourages consumers to utilize the many informative documents set forth by governing agencies around the world.

The United States Fish & Wildlife Service website pertaining to CITES info can be found here: CITES | U.S. Fish & Wildlife Service

Frequently asked CITES questions can also be found on the CITES website: CITES FAQ

Our pickups are designed first and foremost for new guitar introductions or to update existing models as we develop new techniques. The pickups are matched in design with the PRS guitar they are installed with. Stay tuned though, as we may offer new pickup designs through our West Street East accessories store: PRS West Street East | Pickups

We are not willing to sacrifice our PRS high quality standards in order to churn out guitars at a quicker pace. Currently, the demand for our PRS products is outpacing our manufacturing capacity.

We are always working on ways to implement positive changes within our production line to deliver products as quickly as possible without jeopardizing our uncompromising standards.

Paul Smith personally plays and signs every PRS Private Stock that leaves the factory. Due to production constraints, Paul is unable to sign guitars while in production at the factory. However, Paul will be happy to sign your PRS guitar at one of his many appearances or events.

Paul will not be available during tours to sign guitars, but will be glad to sign a back plate for your guitar. Bring your backplate with you when you arrive for your reserved tour. We will have Paul sign it when he is available (which may not be the same day as the tour). We will then mail the backplate back to you when signed.

Please contact us if you would like to take advantage of this option.

You can find our catalogs at the following link: PRS Product Catalogs

Both pickups are made using the same design and will have similar specifications. Pickups for Private Stock, Core, S2, and CE models are made in our Maryland Factory, while “S” pickups are made to PRS specifications by our multiple suppliers overseas.

These PRS guitars were designed for the working musician, offering ease of portability. There are PRS hardshell cases available in our PRS West Street East Store, many of which are compatible with Bolt-on and S2 models. For compatibility information, visit the following link: Which ATA Multi-fit Molded Case will fit my PRS?

The volume and tone knobs are interchangeable. For the knobs, some slight adjustment to the shaft of the pot may be necessary.

The Silver Sky locking tuners and pickguards are interchangeable between models.

The fretwire on the SE Silver Sky is similar in spec to the ‘tall & narrow’ fretwire featured on the Maryland-made Silver Sky. The feel of the neck and fretboard are similar between the two models.

The tremolo arm on the SE Silver Sky is slightly smaller in diameter than the Maryland-made Silver Sky tremolo arm, and they are not interchangeable.

The truss rod covers between the models are different shapes and sizes and are not interchangeable.

The fretwire on the SE Silver Sky is comparable in spec to the ‘tall & narrow’ fretwire featured on the Maryland-made Silver Sky. The feel of the neck and fretboard are similar between the two models.

The 8.5” radius presents fewer manufacturing challenges with fretwork and also enables the SE Silver Sky to feel more like “home” to players. Making a guitar with a 7.25” radius fretboard and low action with no fret buzz is an artform!

Part of John Mayer’s goal with the Silver Sky was to bring a modern aesthetic to a classic design. As we developed the guitar, we were pulling materials and colors from modern references, and we both thought the gray buttons added unique, modern vibe to the guitar. In addition, they are incredibly lightweight, which supports the tone and resonance of the guitars.

The type of finish on your PRS is dependent on the model and production year.

All SE models will feature acrylic urethane (poly) finish.

Maryland-made models are currently finished in nitrocellulose lacquer (nitro) beginning in 2023. For more information on finish, see the following article: About PRS Finish and Finish Colors – PRS Guitars

Beginning in 2024, all S2 models are made with Maryland-made pickups and electronics. S2 models produced early in 2024 and in prior years will have “S” pickups and SE electronics.

For more information on your specific S2, feel free to reach out to our customer service team with your S2’s serial number.

You can find out more about these electronics configurations and their production years at the following link: Tap, Split, Isolated Split, and EQ – PRS Guitars

A scarf joint is an angled joint made from two pieces of wood that are cut at complementary angles and glued together. This neck construction style is used on S2, Bolt-on, and some SE series models.

One-piece necks are carved out in a single piece from a heftier piece of wood. This construction style is used on Core and Private Stock models.

Both bridges incorporate the same PRS patented features. The molded tremolo, found throughout the SE, Bolt-on, and S2 series, use a cast steel block with brass plate and saddles. The machined tremolo, found on Core and Private Stock models, utilizes a machined brass block, plate and saddles.

To determine the production year of your guitar, visit the following link: Year Identification – PRS Guitars

If you would like more specific information on your PRS, please contact our customer service team with the serial number and images of the guitar.

All Private Stock, Core, S2, and Bolt-On instruments are produced by our dedicated teams of craftspeople in our factory in Stevensville, MD.

SE electrics are produced by our dedicated partners in the Cor-Tek Surabaya, Indonesia factory.

SE acoustics are produced by our dedicated partners in the Cor-Tek Dalian, China factory.

SE models incorporate genuine maple tops which are veneered with highly figured maple.